fb991 Terms and Conditions
This page provides detailed information on all terms of use for the fb991 platform, including bonus policies, payment rules and user responsibilities.
Table of Contents
- 1 General Terms and Eligibility
- 2 Account Registration and Verification
- 3 Bonuses and Promotional Offers
- 4 Deposit and Withdrawal Policy
- 5 Betting and Gaming Rules
- 6 Prohibited Activities
- 7 Account Suspension and Termination
- 8 Privacy and Data Protection
- 9 Limitation of Liability
- 10 Responsible Gaming
- 11 Changes to Terms
- 12 Contact and Dispute Resolution
General Terms and Eligibility
You must read the following terms and conditions carefully before using the fb991 website and all services included on it. By accessing this platform or using any of its services, you are considered to have automatically agreed to these terms.
1.1 Scope of Application
These terms and conditions apply to all services on the fb991 platform, including online sports betting, casino games, live casino, slots and other gaming activities. These terms should be read together with our Privacy Policy and Responsible Gaming Policy.
1.2 Age Limit and Eligibility
The minimum age to use the fb991 platform is 21 years. Only individuals aged 21 or above may open an account and play on this platform. Providing false information about your age will result in immediate account termination and all winnings may be forfeited.
1.3 One Person, One Account Policy
Each person may open only one account. If the same person operates multiple accounts, it will be treated as a violation of the rules and all accounts will be closed. Multiple members of the same household may use separate accounts from the same device or IP address, but the support team must be notified in advance.
Account Registration and Verification
To create an account on fb991, you must provide accurate and complete personal information. Registering with false or incomplete information may cause issues during account verification and may delay or cancel the withdrawal process.
2.1 Information Required for Registration
- Full name (as per national ID card)
- Date of birth (will be verified)
- Active mobile number
- Valid email address
- Current address
- Preferred payment method
2.2 KYC Verification
fb991 operates as a safe and transparent platform. Before a significant withdrawal or in certain circumstances, we may request you to complete an identity verification (KYC) process. The following documents may need to be submitted for this process:
- Scanned copy of National ID (NID) or passport
- Recent proof of address (utility bill or bank statement)
- Proof of payment method ownership (bKash, Nagad or Rocket account confirmation)
2.3 Account Security
It is your own responsibility to keep your account login details completely confidential. Never share your password with any third party. If you notice any unauthorized access or suspicious activity on your account, you must notify our support team immediately. fb991 will not be responsible for any loss caused by a third party.
Bonuses and Promotional Offers
fb991 provides bonuses and promotional offers for its users. Each bonus has specific terms that must be followed. It is mandatory to meet the set wagering requirements before withdrawing bonus funds.
3.1 Welcome Bonus Terms
For new members, fb991 offers a 100% first deposit bonus up to ৳5,000. The terms for receiving and using this bonus are as follows:
| Item | Details |
|---|---|
| Bonus Rate | 100% of first deposit |
| Maximum Bonus | ৳5,000 |
| Wagering Requirement | 15x the bonus amount |
| Example 1 | Deposit ৳1,000 → Bonus ৳1,000 → Total ৳2,000 |
| Example 2 | Deposit ৳12,000 → Bonus ৳5,000 → Total ৳17,000 |
| Validity Period | 30 days from the date the bonus is issued |
| Applicable Games | All slots, sports betting and casino games |
3.2 General Rules for Using Bonuses
- Each promotional offer cannot be used more than once.
- Bonus funds cannot be withdrawn directly — they are only withdrawable after the wagering requirement is met.
- Multiple bonuses cannot be active at the same time unless specifically stated.
- A maximum bet limit may apply to bets placed using bonus balance.
- fb991 reserves the right to change, suspend or cancel any bonus offer.
- If bonus misuse or fraudulent activity is proven, the bonus and any associated winnings will be forfeited.
3.3 VIP Cashback Program
The fb991 VIP program has four tiers. Weekly cashback is provided at each tier:
- Bronze: up to 0.2% weekly cashback
- Silver: up to 0.5% weekly cashback
- Gold: up to 0.8% weekly cashback
- Platinum: up to 1.0% weekly cashback
Advancement to a VIP tier depends on regular activity and betting history on the platform. fb991's decision on cashback payments will be considered final.
Deposit and Withdrawal Policy
fb991 provides fast and secure transactions through the most popular mobile banking methods in Bangladesh. All transactions are protected by SSL encryption.
4.1 Deposit Rules
| Payment Method | Minimum Deposit | Processing Time |
|---|---|---|
| bKash | ৳500 | Instant |
| Nagad | ৳500 | Instant |
| Rocket | ৳500 | Instant |
4.2 Withdrawal Rules
- Minimum withdrawal amount: ৳500 (for all methods).
- Withdrawals generally take 30 minutes to 3 hours to complete.
- Withdrawal requests must be made using the same method used for the deposit.
- Withdrawals will be restricted if the bonus wagering requirement has not been met.
- Large withdrawals may be delayed until KYC verification is complete.
- Withdrawal processing times may be slightly longer on bank holidays.
4.3 Transaction Verification
For security reasons, fb991 reserves the right to verify any transaction. Additional verification may be required for suspicious transactions. Transactions may be temporarily held until this process is complete.
Betting and Gaming Rules
All betting activities on fb991 are conducted fairly and transparently. Each game has its own rules which can be found within the game interface.
5.1 General Betting Rules
- Once a bet is confirmed, it cannot be cancelled unless a special situation arises due to a technical error.
- If the internet connection is lost or the device shuts down, the outcome of an active bet will be determined based on data stored on the server.
- In the case of odds or payouts displayed incorrectly due to a system error, fb991 reserves the right to restore the correct values or void the bet.
- In sports betting, if a match is cancelled or incomplete, the bet will be voided and funds will be returned.
5.2 Game Fairness
All games on fb991 are operated using verified Random Number Generator (RNG) technology, which makes every outcome fully independent and unbiased. Live casino games are operated by professional dealers and broadcast via real-time video streaming.
5.3 Maximum Win Limits
A limit on the maximum single win amount may apply in various game and betting categories. This limit may vary by game and in special circumstances fb991 will settle payouts in accordance with the relevant rules.
Prohibited Activities
The following activities are strictly prohibited in order to maintain the integrity and security of the fb991 platform:
6.1 Fraudulent Activities
- Creating multiple accounts to take advantage of bonuses.
- Using bots, automated software or artificial intelligence to play games.
- Colluding with other players to attempt to influence the outcome of a game.
- Attempting to defraud the platform through chargebacks or payment disputes.
- Exploiting system vulnerabilities or attempting to hack.
6.2 Anti-Money Laundering Policy
fb991 strictly follows anti-money laundering (AML) regulations. If any transaction is suspected to be related to money laundering, fb991 reserves the right to notify the relevant authorities and suspend the account.
Account Suspension & Closure
7.1 Closure by fb991
fb991 reserves the right to suspend or permanently close any account without prior notice in the following circumstances:
- If a breach of terms and conditions is proven.
- If false or misleading information is provided.
- If evidence of fraud or corrupt activity is found.
- If KYC verification fails.
- If an account remains inactive for an extended period (more than 12 months).
7.2 Closure by User
You may close your account at any time. It is advisable to withdraw your available balance before closing the account. If a balance remains after account closure, a withdrawal request can be submitted through the support team, however any bonus funds will be forfeited.
Privacy & Data Protection
fb991 places the highest importance on protecting users' personal information. Our full privacy policy can be found here. In brief:
- Your information is not sold to third parties.
- All data is protected by SSL encryption.
- KYC documents are stored on secure servers.
- Information may need to be shared with authorities due to legal obligations.
- You may opt out of marketing communications at any time.
Limitation of Liability
fb991 makes every effort to provide its services reliably, however fb991 will not be held liable in the following circumstances:
- Loss caused by internet outages or technical issues on the part of third parties.
- Financial loss caused by the user's own negligence or error.
- Service disruption due to unforeseen events such as natural disasters or government restrictions.
- Game interruption due to technical issues on the part of third-party game providers.
fb991 is not liable for personal financial losses resulting from gambling. Users are advised to set a budget according to their own means before playing.
Responsible Gaming
fb991 places great importance on responsible gaming. Our goal is to create a safe and entertaining environment where gaming remains a source of enjoyment, not anxiety.
10.1 Self-Restriction Features
fb991 provides users with the following self-control features:
- Deposit Limits: Set daily, weekly, or monthly deposit limits.
- Bet Limits: Set a maximum amount for a single bet.
- Taking a Break: Temporarily suspend your account for a set period of time.
- Self-Exclusion: The option to stay away from your account for an extended period.
To learn more about responsible gaming, visit our Responsible Gaming page. If you notice signs of problem gaming, contact our support team immediately.
Changes to Terms and Conditions
fb991 reserves the right to modify these terms and conditions at any time. In the case of significant changes, users will be notified via email or platform notification.
- Updated terms and conditions will take effect from the date of publication.
- Continued use of the platform after any changes will be taken to mean that the new terms and conditions have been accepted.
- If you do not agree with the new terms and conditions, you may request to close your account.
- For transactions completed under previous terms and conditions, the previous terms and conditions will continue to apply.
Contact & Dispute Resolution
For any questions, complaints, or disputes, please contact us. fb991 takes all complaints seriously and works to resolve them as quickly as possible.
12.1 Contact Methods
- Live Chat: 24/7 support in Bengali — log in to the site and start a chat.
- Email: [email protected]
12.2 Complaints Process
- First, report the issue via live chat — most issues are resolved immediately.
- If the issue is not resolved via live chat, send a detailed complaint by email.
- Include your account number, date, and a detailed description of the issue.
- For complex matters, fb991 will complete an investigation and respond within a maximum of 7 business days.
Have more questions?
fb991's expert support team is available 24/7 in Bengali to help you.