fb991 Privacy Policy — Your Information Is Fully Protected

1. Introduction and General Statement

fb991 is a trusted online betting and casino platform serving users in Bangladesh. We believe that your privacy is a fundamental right. This privacy policy describes in detail how we collect, use, store, and protect your personal information when you use fb991's website and services.

This policy applies to all of fb991's services — including website browsing, account registration, financial transactions, gaming activity, and customer support communications. By using our website, you are considered to have given your consent to the terms of this privacy policy.

fb991 never sells your personal information to third parties or shares it without permission. Our primary goal is to provide a safe and enjoyable experience while ensuring the security of your data.

2. What Information We Collect

fb991 collects certain personal and technical information in order to provide its services properly. The types of information collected are listed below:

2.1 Personal Identification Information

• Full name and date of birth (for age verification — for those aged 21 and above only)
• Email address and mobile number
• Residential address and postal code
• National ID or passport number (at the time of identity verification)

2.2 Financial Information

• bKash, Nagad, and Rocket account numbers (for processing transactions)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Technical and Usage Information

• IP address and device identifier information
• Browser type and operating system
• Traffic source, pages visited, and session duration
• Information obtained from cookies and similar tracking technologies
• Gaming activity history and betting patterns

2.4 Communication Information

• Content of messages you send via live chat and email
• Customer support complaints and their resolution records

3. Purpose of Information Use

fb991 uses the collected information for the following purposes:

• Account Management: To ensure registration, login, and account security.
• Age and Identity Verification: To confirm that only those aged 21 and above are using the services.
• Processing Financial Transactions: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
• Providing Customer Support: To resolve your complaints and questions quickly and effectively.
• Fraud Prevention: To protect the platform's security by detecting unusual activity.
• Responsible Gaming: To identify unhealthy gambling patterns and provide the necessary support.
• Meeting Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and build better services.
• Relevant Communications: To send important account notifications and promotional information (subject to your consent).

4. Methods of Information Protection

fb991 applies industry-standard security measures to protect your personal information:

4.1 Encryption Technology

Our website uses SSL (Secure Sockets Layer) encryption, which encrypts all information transferred between your browser and our servers. This makes it impossible for third parties to read or alter this information.

4.2 Access Control

Only authorized staff can access your personal information, and their access is limited strictly to what is needed for their work. All staff are bound by confidentiality agreements.

4.3 Secure Data Storage

Our servers and databases are stored in secure data centers. Through regular security audits and updates, we maintain the highest protection standards.

4.4 Fraud Detection

fb991 uses automated monitoring systems that take immediate action when unusual transactions or login activity are detected.

5. Information Sharing and Third Parties

fb991 does not sell your personal information to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, and Rocket.
• Identity Verification Services: With third-party identity verification services for account verification.
• Legal Authorities: With the relevant authorities in the case of a court order or legal obligation.
• Fraud Prevention: When required to investigate fraudulent or criminal activity.

Whenever information is shared with third parties, we ensure that they also follow the same level of privacy protection.

6. Cookies Policy

The fb991 website uses cookies and similar technologies. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functioning of the website — maintaining login sessions and ensuring security.
• Functionality Cookies: To remember your preferences and settings — such as language preference.
• Analytical Cookies: To analyze website usage and help improve services.

You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some features of the website to not work properly.

7. Data Retention Period

fb991 stores your personal information only for as long as necessary:

• Active account information: For the entire period the account remains active.
• Financial transaction records: For the period required by legal obligations.
• After account closure: For a set period for fraud prevention and legal obligations.
• Cookie data: For the period determined by the type of cookie.

Once the required retention period has ended, we securely delete or anonymize the information.

8. Your Rights and Choices

As a registered user of fb991, you have the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request the correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not be possible in cases of legal obligation or ongoing investigation.
• Right to Object to Processing: You can object to the use of your information for specific purposes.
• Right to Data Portability: You can request your data in a readable format.
• Opt Out of Marketing Communications: You can stop receiving promotional emails at any time.

To exercise these rights, please contact us. We will try to respond to your request promptly.

9. Protection of Minors

fb991's services are for those aged 21 and above only. We do not intentionally collect any personal information from minors. Through the age verification process at registration, we ensure that only adults can create an account.

If we are informed that we hold information belonging to a minor, we will immediately delete that information and close the relevant account.

10. International Data Transfers

In some cases your information may be stored or processed outside Bangladesh. In such cases we ensure that:

• The recipient country maintains adequate data protection standards.
• Encryption and other security measures apply during the transfer of information.
• Third-party service providers are contractually bound to comply with our privacy standards.

11. Notice of Policy Changes

fb991 may update this privacy policy from time to time. For any significant changes, we will:

• Publish the updated date on this page.
• Send a notification to registered users via email.
• Display a notification of important changes when you log in to the site.

Continuing to use our services after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

12. Related Policies

This privacy policy is linked to fb991's other policies. To fully understand the terms of use, please also read the pages below:

• Terms and Conditions — The complete terms for using our services.
• Responsible Gaming — Guidelines for healthy gambling.
• FAQ — Common questions and answers.