Help Centre
fb991 Frequently Asked Questions
From opening an account to depositing money with bKash, cricket betting, slots and responsible gaming — you will find answers to all your questions right here.
fb991 is a trusted online betting and casino platform in Bangladesh. New players and experienced bettors alike have many questions. Below we have arranged the most important questions into five categories: Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Safety and Responsible Gaming. If you do not find an answer to your question, our 24/7 live chat support is always ready.
Category 01
Account and Registration
To open an account at fb991 you need an active mobile number, a valid email address and a strong password. The registration process is simple and fast — it only takes a few minutes to complete. Registering with accurate information ensures no issues with account verification or withdrawals later on.
No. Each user at fb991 may only hold one account. Creating multiple accounts is a violation of the platform's rules and may result in both accounts being suspended. This rule is strictly enforced to ensure fair play.
If you forget your password, use the "Forgot Password?" option on the fb991 login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you still have trouble, contact our support team via live chat.
To maintain a safe and reliable platform, fb991 may require account verification when needed, especially for large withdrawals. You may need to submit a government-issued ID such as a national identity card or passport. Completing verification on time keeps the withdrawal process smooth.
Yes. fb991 is a mobile-optimized platform. You can easily log in from any smartphone browser on Android or iOS. The full site can be used on mobile without downloading a separate app, and all games, betting and payment features are available.
Category 02
Deposits and Withdrawals
Deposits from bKash to fb991 are generally credited to your account instantly. Occasionally it may take a few minutes due to network issues. The minimum deposit amount is ৳500. If you experience any problem, take a screenshot of the transaction and contact us via live chat.
To deposit money to fb991 using Nagad, go to the payment section, select Nagad and send money from the Nagad app to fb991's designated number. The minimum deposit amount is ৳500. Make sure to use the correct reference number — it helps verify your deposit faster.
After a withdrawal request is verified at fb991, the money generally reaches your bKash, Nagad or Rocket number within 30 minutes to 3 hours. The minimum withdrawal amount is ৳500. Having your account verification completed makes the process faster.
fb991 itself does not charge any additional fees for deposits or withdrawals. However, your mobile banking service (bKash, Nagad or Rocket) may apply their own transaction charges. Check your payment provider's charges before making a transaction.
Yes. Rocket (Dutch-Bangla Mobile Banking) is one of fb991's approved payment methods. Just like bKash and Nagad, you can deposit a minimum of ৳500 and also make withdrawals using Rocket. Select the Rocket option on the payment page and follow the instructions.
Category 03
Games and Gameplay
To bet on BPL matches at fb991, go to the cricket betting section. You can place bets both before a match starts and while it is live. Various bet types are available including match winner, toss, and top batter. Check the odds carefully before betting and stay within your budget.
To play slots at fb991, go to the slots section and choose your preferred game. Set your bet amount and press the spin button. Games from various providers including PG Soft, JILI and Pragmatic Play are available. Read the game rules and paytable carefully before playing for the first time.
Yes. fb991's live casino is fully mobile-compatible. Live dealer games from Evolution Gaming, Ezugi and other providers can be enjoyed easily on a smartphone or tablet. A good internet connection keeps the live streaming smooth.
RTP (Return to Player) is the theoretical percentage a game returns to players over the long term. For example, an RTP of 95% means on average ৳95 is returned for every ৳100 wagered. However, this is a long-term average — winnings or losses in a single session can be higher or lower. fb991 ensures fair play.
In the tennis section at fb991 you can bet in real time while a live match is in progress. Options include set results, game winner and match winner. Live odds change according to the pace of the match, so the ability to make quick decisions is important.
Category 04
Bonuses and Promotions
New members at fb991 receive a 100% bonus on their first deposit, up to ৳5,000. For example, depositing ৳1,000 gives you an additional ৳1,000 bonus — letting you start with a total of ৳2,000. To receive the bonus, activate the promo at the time of your first deposit. A 15x wagering requirement applies to the bonus.
A wagering requirement is the condition specifying how many times you must bet with a bonus amount before you can withdraw it. The wagering requirement for fb991's welcome bonus is 15x. This means if you receive a ৳1,000 bonus, you must complete a total of ৳15,000 in bets before winnings from the bonus can be withdrawn.
The fb991 VIP program has four levels: Bronze — up to 0.2% weekly cashback; Silver — up to 0.5%; Gold — up to 0.8%; and Platinum — up to 1.0% weekly cashback. You can advance to higher levels through regular play.
fb991 VIP members receive cashback each week according to their level. Cashback is calculated weekly and credited to your account at a set time. Being at a higher VIP level means receiving more cashback. Contact our support team via live chat for more details.
fb991 offers extra promotions and bonus deals on special occasions such as Eid, Pohela Boishakh, IPL or T20 World Cup. These offers are temporary and subject to terms and conditions. Visit the site regularly or ask via live chat to stay up to date on the latest promotions.
Category 05
Safety and Responsible Gaming
Yes. fb991 uses SSL encryption to keep all personal and financial information secure. Your data is not sold or shared with third parties. The platform is committed to fair play and data security. Read our privacy policy for more details.
fb991 is for people aged 21 and above only. Minors are not permitted to create accounts or play games. If any irregularity is found during age verification, the account will be suspended. Visit our responsible gaming page to learn more about responsible gaming.
Yes. If you feel that gaming is becoming harmful to you, you can contact fb991 via live chat or email to request self-exclusion or a cooling-off period. fb991 takes responsible gaming seriously and provides full cooperation with such requests.
If you feel that you or someone you know is developing a gambling addiction, fb991's responsible gaming page has useful information and guidance. Our 24/7 support team is ready to help sensitively on this matter. Set limits, take breaks and enjoy games only as a form of entertainment.
If you notice any suspicious activity in your account or on the platform, report it to support immediately via fb991 live chat or email. Our security team will investigate quickly and take the necessary action. Change your password regularly and never share it with anyone.
Still have questions?
Contact support — our Bengali-speaking team is available 24/7 to answer all your questions.